Refund and Cancellations

1. No Returns or Cancellations Once an order is confirmed and payment is made, it cannot be cancelled or returned for a refund. We kindly ask customers to review their order details carefully before confirming. 2. Damaged or Wrong Items While we do not accept returns, we care about your satisfaction: If you receive a damaged, leaking, or incorrect product, please contact us within 24 hours of delivery. Send us a photo of the item and a brief note about the issue to cherry@herbrews.life or DM us on Instagram. If the issue is valid, we will replace the product at no extra cost. 3. Refund Eligibility Refunds are only processed: If a prepaid order was not fulfilled due to stock unavailability. If a genuine delivery issue occurs from our side and we’re unable to resolve it. All refund decisions are made at the discretion of the Herbrews team.